No Return & Refund Policy тАУ Packaging Manufacturing Services
At INNORHINO, every packaging solution is custom-built to meet your brandтАЩs specifications, materials, and performance needs. As such, all sales are final, and we do not accept returns, exchanges, or cancellations once production has commenced.
ЁЯУж Custom Orders тАУ No Returns
All products are made-to-order. We do not accept returns for:
- Custom-printed packaging
- Molded components
- Specialty finishes or configurations
Please confirm all details before final approval.
тЬЕ Proofing & Pre-Production Approval
To ensure accuracy, we follow a strict approval process:
- Clients must review and approve all digital proofs, dielines, print files, and production specs before manufacturing begins.
- Once approved, INNORHINO is not liable for errors such as spelling mistakes, color discrepancies, or design misalignments included in the approved files.
ЁЯОи Color & Print Disclaimer
Please be aware:
- Minor color variations between digital previews and final printed products are common due to different materials and print methods.
- For accurate color outcomes, we recommend physical print samples or Pantone color matching (available upon request and subject to additional charges).
ЁЯзк Samples & Testing
We offer optional sampling and prototyping services to validate structure, finishes, or printing:
- Sampling fees are non-refundable, but may be credited toward production upon order confirmation.
- This service is highly recommended for premium or high-volume orders.
ЁЯУ╖ Quality Concerns & Damaged Goods
If you receive items with manufacturing defects or shipping damage, notify us within 7 calendar days of delivery. Please include:
- Your order number
- Clear photographs of the issue
- A short description of the problem
If it is determined to be a manufacturing error, we will arrange for a replacement or partial refund at our discretion.
Need help?
Our team is here to support you. For inquiries, please contact us at:
ЁЯУй inquiry@innorhino.com
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